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Terms & Conditions

These Terms govern your relationship with the operator of crownplay accessible via crownplayz.com. Please read them carefully. Effective date: 1 January 2025.

Definitions

OBSERVE: Identification of all key terms to ensure legal clarity and user comprehension.

  • Operator: NovaForge LTD, holder of license ALSI-154206028-FL2, conducting online gambling operations via crownplayz.com under the regulation of the Gaming Board of Anjouan, Union of Comoros, servicing clients in Australia.
  • User (also "Player"): Any individual registered and authorised to access and use the services provided by crownplayz.com in accordance with these Terms and applicable laws.
  • Bet: A monetary stake placed by a User on any game, event, or outcome offered on crownplayz.com.
  • Bonus: Rewards, credits, or promotional offers granted by the Operator, subject to specific activation and wagering conditions.
  • Wager: The act of placing a Bet or fulfilling playthrough requirements on crownplayz.com casino games.
  • KYC ("Know Your Customer"): The process of identity verification using official documentation as required by law and the Operator's policies.
  • Account: The personal user profile opened and maintained on crownplayz.com.
  • Live Casino: Real-time interactive casino games offered through crownplayz.com.

EXPAND: Definitions extended to include regulatory references and specific usage within the AU context. All capitalized terms apply as defined throughout this document.

Account Registration

OBSERVE: Analysis of legal requirements for account creation, age limitation, identification, and user obligations under AU law.

  1. Eligibility: Only individuals aged 18 years or older, legally permitted to participate in online gambling under the laws of Australia, may register an account on crownplayz.com. The Operator reserves the right to request proof of age at any time.
  2. Registration Process:
    • Users must complete the online registration form, providing accurate and current personal information including, but not limited to, full legal name, address, and a valid email address.
    • Email verification is required before activation of the account.
    • KYC verification will be conducted using acceptable identification documents (e.g., passport, driver license), proof of address, and where required, payment method verification.
  3. User Obligations:
    • Users must ensure all account data is complete and accurate at all times.
    • Users are responsible for the confidentiality and security of their account credentials. Any unauthorised use or security breach must be reported immediately to [email protected].
    • Each User may hold only one account. Multiple accounts per person are strictly prohibited and may result in account termination and forfeiture of winnings.

REFLECT: Section comprehensively covers identity, age, and KYC compliance obligations, safeguarding legal compliance for new player onboarding in Australia.

Betting & Gameplay Rules

OBSERVE: Analysis of betting restrictions, types, conduct rules, and live casino guidelines as required by AU and international industry standards.

  1. Placement of Bets:
    • To place a Bet, Users must have a verified account and sufficient account balance.
    • Minimum and maximum bet limits are stated for each game and may vary; Users are responsible for reviewing these limits prior to betting.
    • All Bets are considered final once confirmed. Crownplay reserves the right to refuse, void, or limit Bets where necessary for regulatory compliance or suspected fraudulent activity.
  2. Bet Cancellation & Modification:
    • Bets cannot be cancelled or changed after confirmation, except where technical malfunction or manifest error has occurred.
    • If a Bet is voided by the Operator, the original stake will be refunded in full to the User's account.
  3. Fair Play & Player Conduct:
    • All Users must act respectfully towards others in live casino games and chat features. Insulting, harassing, or abusive language and behavior are strictly prohibited.
    • Fraud, collusion, use of automated tools (bots), or any attempt to gain unfair advantages are strictly forbidden and may result in immediate account suspension or closure.

REFLECT: This section implements operational and legal safeguards ensuring fairness, transparency, and a secure gaming environment in line with AU gambling regulations.

Bonus Terms

OBSERVE: Detailed analysis of regulatory standards and player protections governing bonus offers and promotional play.

  1. Bonus Activation & Wagering:
    • All bonuses and promotional offers are subject to activation requirements, including acceptance of specific bonus terms and, where applicable, the entry of promotional codes.
    • Wagering requirements (i.e., the total value of Bets to be placed before bonus funds can be withdrawn) will be clearly specified for each offer. Unless otherwise specified, standard wagering requirement is 35x the bonus amount, to be completed within 30 days from bonus activation, but no later than 31 December 2025.
    • Bets must be placed on eligible games as listed in each specific promotion. Not all games contribute equally toward meeting wagering requirements.
  2. Prohibited Actions & Game Restrictions:
    • The following actions are prohibited while using bonus funds: minimal risk betting patterns, hedge betting, or any attempt to manipulate promotional offers.
    • Bonus funds may not be used in conjunction with other promotions unless explicitly permitted.
    • The Operator reserves the right to void bonus funds and any related winnings in the event of attempted abuse or violation of bonus terms.

REFLECT: Explicitly outlines bonus mechanics, user responsibilities, and protective clauses, fully aligned with AU advertising and consumer protection laws.

Payments & Withdrawals

OBSERVE: Dissection of payment provisions, anti-fraud protocols, mandatory payment methods compliance, and fund protection.

  1. Deposit Methods and Limits:
    • Crownplayz.com supports deposits via major credit/debit cards, e-wallets, and approved cryptocurrencies. The list of supported services is available on the payments page.
    • Minimum deposit is AUD 10 per transaction; maximum deposit limits may apply based on payment provider rules and responsible gambling policies.
    • Deposits may be subject to verification and, in certain cases, additional KYC requirements.
  2. Withdrawals:
    • Withdrawals are permitted only to verified payment methods previously used for deposits by the User.
    • Minimum withdrawal amount is AUD 20. Maximum withdrawal limits per day, week, or month may apply - details are provided on the withdrawal page.
    • All withdrawal requests are subject to KYC verification procedures prior to approval.
    • Processing times are up to 3 business days; additional delays may occur due to verification or payment provider processing.
    • No fees are charged by crownplayz.com for standard withdrawal requests. Third-party payment service providers may apply their own transaction fees.
  3. Refunds and Bonus Returns:
    • Deposits may be refunded or reversed only in cases of technical error or system malfunction, and solely at the Operator's discretion and in accordance with anti-fraud protocols.
    • Bonus funds are non-refundable once accepted; in case of bonus abuse or promotional infringement, bonuses and winning amounts may be voided or removed.

REFLECT: Ensures full compliance with AU financial regulations, anti-money laundering standards, and consumer fund protections. All policies updated for 2025 temporal alignment.

Limitation of Liability

OBSERVE: Evaluation of Operator's statutory obligations, limitations, and risk allocation to Users in accordance with AU and international law.

  • Fairness & Service Accuracy: The Operator guarantees the fairness of its gaming operations, using certified random number generators and externally audited systems. However, all results are final as generated by the platform.
  • Exclusions of Liability: The Operator is not responsible for losses or damages arising from technical failures (such as connection problems, downtimes, software defects) beyond its reasonable control, or for User errors.
  • Maximum Compensation: The maximum liability of the Operator for any claims is strictly limited to the amount of the original Bet placed by the User or the sum of funds held in the User's account at the relevant time, whichever is lesser.

REFLECT: These exclusions and limitations are imposed to fairly balance risk, consistent with AU consumer law and standard industry practices.

Intellectual Property Rights

OBSERVE: Review of intellectual property law and platform rights pertinent to online casinos in AU.

  • All rights in the content, software, design, trademarks, and proprietary technology on crownplayz.com remain vested in NovaForge LTD or its licensors.
  • No content or system elements from crownplayz.com may be copied, reproduced, distributed, or otherwise exploited without express prior written consent from the Operator.
  • Any unauthorised use of intellectual property may result in account termination and legal action to enforce rights.

REFLECT: Section ensures Users are aware of the legal status of Operator's intellectual property and the prohibition on unauthorised usage, as required by AU law.

Privacy & Data Protection

OBSERVE: Reference to privacy and data protection requirements aligned with AU legislation and Gaming Board conditions.

  • All personal data and information are collected, processed, and retained by crownplayz.com in strict accordance with the site's Privacy Policy and prevailing AU data protection legislation.
  • Users are encouraged to review the Privacy Policy, as it forms an integral part of these Terms.

REFLECT: Ensures legal notice of privacy protections and Policy linkage.

Changes to Terms

OBSERVE: Regulatory expectation for accessible, transparent, and timely notification of updated contractual terms.

  • The Operator reserves the right to amend these Terms at any time to reflect legal, operational, or regulatory changes effective from 2025 onwards.
  • Users will be informed of material updates via email to the address registered to their account, and via banner notification on crownplayz.com.
  • Continued use of crownplayz.com after changes constitutes acceptance of the revised Terms. Users who do not agree must discontinue use and may request account closure.

REFLECT: Satisfies both commercial flexibility and statutory duty to inform Users of T&Cs changes.

Termination & Suspension

OBSERVE: Review of circumstances and AU-compliant procedures for closing, blocking, or limiting User accounts.

  1. Grounds for Termination & Suspension:
    • The Operator may suspend or close accounts for breaches of these Terms, suspected fraudulent or illicit activity, failure to complete KYC, or as required by regulatory authorities.
    • Users may request account closure at any time by contacting [email protected].
  2. Procedure:
    • Upon suspension or closure, the Operator will notify the User using the email registered on the account.
    • Any available monetary balance, except funds subject to investigation or regulatory holding periods, will be refunded to the User per standard withdrawal procedures.
    • Bonuses and promotional funds are forfeited upon closure if wagering requirements have not been met, in line with section "Bonus Terms."

REFLECT: Section ensures compliance with AU regulations regarding user protections, account management, and funds handling.

Governing Law & Jurisdiction

OBSERVE: Articulation of legal framework, cross-border dispute protocols, and AU market considerations.

  1. Applicable Law: These Terms and the relationship between Users and the Operator are governed by the laws of the Autonomous Island of Anjouan, Union of Comoros, unless otherwise required by mandatory laws of Australia for services provided therein.
  2. Jurisdiction & Dispute Resolution:
    • For disputes arising under these Terms, Users are encouraged to first contact [email protected] for prompt resolution.
    • If amicable resolution is not achieved, disputes will be resolved by binding arbitration as per the regulations of the Gaming Board of Anjouan. Where AU law provides mandatory consumer protection or jurisdiction, disputes may be addressed in Australian courts as required by law.

REFLECT: Section incorporates international licensing requirements and mandatory AU consumer recourse mechanisms.

Contact Information

OBSERVE: Integration of all provided Operator contact details for customer support and legal notices.

  • Customer Support: Email: [email protected] (critically important and monitored for all user inquiries).
  • General Information: Email: [email protected]
  • Official Website: crownplayz.com
  • Legal & Mailing Address: Not specified; NovaForge LTD, licensed by the Gaming Board of Anjouan (license ALSI-154206028-FL2, valid until 31 December 2025).

REFLECT: Section meets AU consumer rights requirements by providing all functional means of contact, as per current Operator data.

Last updated: 1 January 2025.