Contact Us

As a regulated online gambling platform serving the Australian market, crownplay (accessible exclusively through crownplayz.com) is committed to ensuring that all customer inquiries receive timely, secure, and legally compliant responses. Our contact process is governed by applicable Australian laws, including requirements for privacy, prompt customer support, dispute management, responsible gambling, and anti-money laundering (AML) procedures. The following information outlines how you may contact us, the safeguards in place, and your rights as a user under the current regulatory framework (valid through 2025).

Methods of Contact (LoT: OBSERVE -> EXPAND)

Email Support (Critically Important): For general and support-related inquiries, customers should write to [email protected] (primary support) or [email protected] (general questions). All personal and account details received via email are handled according to AU privacy legislation and internal data protection protocols.
Live Chat: For urgent assistance, the live chat feature is accessible directly via the crownplayz.com platform, providing real-time support 24/7 in compliance with Australian customer service expectations and best practices.
Web Contact Form: Customers can use the secure on-site form below to submit an inquiry. Please provide your email and a concise message; our trained team will respond in accordance with legal timeframes (within one business day, or sooner for urgent matters, per consumer protection standards).

Note: At present, there are no AU-specific phone support lines associated with crownplay on crownplayz.com. All communications are fully encrypted and recorded as required by regulatory oversight.

Contact Form (Secure & Compliant)

If you need assistance, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly. Our team is available 24/7 to ensure your questions are addressed without delay.

All messages submitted via this form are securely transmitted and stored in accordance with data retention and privacy obligations. Our support team, managed by NovaForge LTD (licensed under ALSI-154206028-FL2, valid until 2025-12-31, authorized by the Gaming Board of Anjouan, Union of Comoros), will handle your inquiry strictly according to AU gambling legislation as applicable to international operators.

Customer Service Standards & User Rights (System 2, CCoT 150-300 words)

Prompt Response Policy: In compliance with Australian Consumer Law and best practices for interactive gambling, crownplay guarantees that all written inquiries are addressed within one business day (Monday to Friday, AU time zones), with priority assistance provided for urgent matters flagged via live chat. If a response cannot be given within this period due to complexity or regulatory review, you will receive a notification explaining the delay and providing an estimated timeline for full resolution.
Privacy and Data Security: All contact data is managed under the Privacy Act 1988 (Cth), the Australian Privacy Principles, and supplementary international data transfer safeguards. Your personal data-including name, email, message content, and correspondence records-is never disclosed to third parties except as required by law or expressly permitted by our published privacy policy.
Responsible Gambling Assistance: Any inquiries regarding gambling limits, self-exclusion, or responsible gambling receive priority handling in alignment with AU regulatory mandates. You may request information, set account restrictions, or escalate issues to our responsible gambling officer by stating this in your message or contacting [email protected] directly.
Dispute Resolution Procedures: Should you have a complaint or wish to dispute a transaction, crownplay provides a multi-stage resolution procedure:
- Stage 1 - Internal Review: Submit your concern using any contact method. Our team will investigate and reply with a decision or further questions.
- Stage 2 - Escalation: If not satisfied, request escalation for managerial or compliance review.
- Stage 3 - External Mediation: For unresolved issues, you may request independent mediation or contact the Gaming Board of Anjouan or relevant AU consumer protection authorities in accordance with our published dispute process.
All steps are conducted transparently and within prescribed regulatory timeframes, ensuring your consumer rights are protected throughout.

Legal Disclaimers & Regulatory Information (Mandatory, AU Optimized)

Jurisdictional Notice: crownplay's customer service (at crownplayz.com) is operated by NovaForge LTD under license ALSI-154206028-FL2 (valid until 2025-12-31, Gaming Board of Anjouan, Union of Comoros). For users in Australia, gaming services are provided in compliance with relevant AU laws including the Interactive Gambling Act 2001 (Cth), and you must be at least 18 years of age to contact or register.
Brand & Platform Limitation: All references to "crownplay" within this document exclusively relate to gaming services delivered via crownplayz.com. For security and anti-fraud reasons, support for any other domain or platform cannot be guaranteed.
Data Processing & Consent: By contacting our support team, you expressly consent to the processing of your information as detailed in our privacy policy and agree to communications regarding your inquiry. Records of all correspondence are maintained until at least 31 December 2025, or as required by law.
Absence of Phone Support Disclaimer: Currently, crownplay does not offer voice-based support in Australia. Any phone or SMS contacts referencing our brand should be treated with caution and referred to our official email addresses for verification.
Anti-Money Laundering Notification: All communications may be monitored and recorded in accordance with AUSTRAC and international AML directives. Suspicious communications or attempted frauds will be escalated to the appropriate authorities without notice.

Executive Contact, Headquarters, and Further Information

Registered Operator: NovaForge LTD (LTD, formed 2023), with oversight from the Gaming Board of Anjouan, license ALSI-154206028-FL2, valid to 31 December 2025.
Headquarters and Mailing Address: Not specified. All communications handled electronically for AU clients.
Key Contact Author: Elias Faulkner (Compliance Officer)
Regional Presence: crownplay operates for Australian clients exclusively through crownplayz.com.

Regional Compliance Note: All customer interactions are designed to meet the highest standards of AU regulatory compliance, including privacy protection, customer dispute management, anti-money laundering reporting, and responsible gambling facilitation. If you require further information about crownplay's licensing, compliance, or regulatory status, please contact [email protected].